All of our Property Managers have (or are working towards) their Registered Condominium Manager designation.  No Manager works alone: an extraordinary Bookkeeping Department and outstanding Administrative Support staff work hand-in-hand with our Managers to ensure our clients receive top-notch services.  Ongoing staff education, sharing of knowledge between team members, a network of solid external industry professionals to provide advice and support, and a commitment to consistently searching for efficiencies in provision of services results in a very positive work environment – which leads to minimal staff turnover.

Long-term Relationships

This in turn means our clients develop long-lasting relationships with our Managers.  We give our Managers portfolios which are manageable:  phone calls and emails are returned promptly, site visits are done on a regular basis, and regular client communication is encouraged.  It means our clients see their Property Managers on a regular basis.  All of this results in satisfied clients, many of whom have been with us for 5, 10, 15, and 20+ years.  Our approach to managing your property is grounded in a caring, dedicated team of professionals and building long-lasting relationships with our clients is important to us.

Local

Every one of our clients is unique, and each client will have different aspirations, motivations and reasons for working with us.  We believe in taking care of each of our clients and understanding their needs and aim to achieve a higher level of customer satisfaction, continued business relationships, obtaining referrals, and a more enjoyable working experience. We are committed to being available by whichever communication method our clients choose.

Community Websites

One of the many benefits our clients receive is a ‘community website’ feature.  A client-specific website managed by us is provided to every condominium corporation.  It provides each condominium unit owner with all condominium documents; owners can access their individual unit to obtain a statement of account; owners can view information instantly as it is posted; and Board members can access meeting packages and other relevant information instantly.  These community websites have been embraced by our clients and have given us a tool to provide improved communication to the communities we manage.